Customer Service

Ordering & payments

To place an order online

Browse through any category by clicking on a link such as 'Accessories' or 'Apparel'. When you see an item you like, click on "add to basket" and continue shopping. When you're ready to complete your purchase, click on "view basket" to confirm your items. After you've made any changes and updated the quantities as desired, click on "checkout" to finish.

Order confirmation

You will receive a confirmation of your order at the conclusion of your order process as well as a confirmation email, including order number and an order total. Please check to make sure your order confirmation did not go into SPAM folder

To check your order status

If you placed your order through an online account with a password, you may check the status of your order at any time simply by clicking on "My Account," signing in, then selecting "Order History." To check on the status of any other order, call 760-607-2453 between the hours of 9:00am and 5:00pm Pacific, or e-mail us at onlinesales@electrabike.com.

Credit cards

We accept the following methods of payment: Visa, MasterCard.