Customer Service

Shipping information

The Electra Online Store ships orders from Oconomowoc, WI via UPS, with delivery via Standard Ground Service in approximately 3-7 business days, to U.S. addresses. For an additional cost, you may choose to have your order shipped UPS Next Day Air, UPS Second Day Air (Continental U.S. only) or UPS Next Day Air Saturday Delivery. All the items in your order will typically be delivered to you in one shipment.

Shipments to PO Boxes, APO/FPO and addresses outside of the United States are not available at this time. Due to US Gov't regulations, UPS is not allowed to deliver to APO/FPO addresses. Standard shipping & handling costs (UPS Ground)

If your order totalsShipping Cost
Up to $29.99 $8.00
$30.00 to $79.99 $9.00
$80.00 to $149.99 $11.00
$150.00 and over $13.00

Second day delivery

  • Choose UPS 2-Day Air for delivery in 2 business days
  • Add $11.00 to the standard shipping charge

Overnight delivery

  • Choose UPS Next Day Air Saver for delivery in 1 business day
  • Add $22.00 to the standard shipping charge

Overnight Saturday delivery

Choose UPS Next Day Air Saturday Add $35.00 to the standard shipping charge

If you're attempting to estimate when your order will arrive, please consider the following:

  • Your order will be processed once The Electra Online Store receives credit card approval and address verification.
  • UPS Next Day Air or UPS Second Day Air orders entered before 1 p.m. CST ship the same business day.
  • UPS Next Day Air or UPS Second Day Air orders entered after 1 p.m. CST ship the following business day.
  • Deliveries are made Monday through Friday. Orders entered after 1 p.m. CST on Friday typically ship the following Monday (not including holidays & peak summer season).
  • Business days are Monday through Friday. Holidays are not considered business days.

When your order is ready for shipment we will send you a Shipment Confirmation email with a UPS tracking number and a link to UPS for shipment tracking.